Modeling User Satisfaction With an Employee Portal
نویسندگان
چکیده
User satisfaction with general information system (IS) and certain types of information technology (IT) applications has been thoroughly studied in IS research. With the widespread and increasing use of portal technology, however, there is a need to conduct a user satisfaction study on portal use -in particular, the business-to-employee (b2e) portal. In this paper, we propose a conceptual model for determining b2e portal user satisfaction, which has been derived from an extensive literature review of user satisfaction scales and the b2e portal. Nine dimensions of b2e portal user satisfaction are identified and modeled: information content, ease of use, convenience of access, timeliness, efficiency, security, confidentiality, communication, and layout.
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